We deliver sofas across the UK. Some remote, island and Northern Ireland postcodes may require a separate delivery quotation or a longer lead time. Contact us with your postcode and our team will check the available sofa delivery service for your area.

The current estimated sofa delivery lead time is shown on the product page and confirmed with your order. Made-to-order and personalised sofas may take longer than items that are already available for dispatch.

The delivery charge for your sofa order and postcode is shown during checkout or confirmed before your order is accepted. Delivery costs may vary depending on your location and the service required.

Measure the final position for your sofa and the complete delivery route, including doors, hallways, staircases, lifts, landings and tight turns. Compare these measurements with the sofa dimensions shown on the product page. If you are unsure, contact us and we can help you check the measurements.

Selected SOLAAS sofa collections are available in a choice of fabrics and colours. Available options are shown on the product page or can be confirmed by our team. As screen colours can vary between devices, we recommend viewing a physical fabric sample where one is available.

Many SOLAAS sofa collections are available in different sizes and layouts. Contact us with the collection name and your preferred configuration, and we will confirm availability, dimensions, price and estimated lead time.

Sofa orientation can be described differently by different retailers. Always use the labelled SOLAAS diagram and check the orientation stated in your order confirmation before approving production.

Contact us as soon as possible if you need to change or cancel your sofa order. Changes are easier before production or dispatch. Standard online products may carry a 14-day cancellation right, while sofas made to your specifications or clearly personalised are normally excluded from change-of-mind cancellation.

Contact us as soon as possible with your order number, a description of the issue and clear photographs of the sofa, packaging and labels. We will investigate the issue and arrange the appropriate remedy.

You can pay using Klarna, Clearpay or PayPal where shown at checkout. Eligible orders may also be placed with a 20–30% deposit and the balance paid later, or by cash on delivery. The payment options available for your order will be displayed at checkout or confirmed in writing before the order is accepted. Please do not send card details by email, text message or WhatsApp.

Yes, eligible sofa orders can be placed with a 20–30% advance payment, with the remaining balance paid on the date and by the method confirmed in your order agreement. A deposit may be required before production begins for made-to-order or personalised sofas.

Yes, cash on delivery is available for eligible orders and postcodes. If an advance payment is required, your order confirmation will state the remaining cash balance due on delivery.

Yes. SOLAAS website prices are displayed in pounds sterling (£). Any applicable taxes, sofa delivery charges or postcode supplements are shown before your order is accepted.

Eligible new SOLAAS sofas include a 12-month frame warranty, subject to the terms supplied with the order. This warranty is additional to your statutory consumer rights.

Follow the care instructions supplied for your sofa fabric. Vacuum gently, plump and rotate loose cushions where appropriate, avoid direct heat and strong sunlight, and blot spills promptly without rubbing. Proper sofa care can help maintain the appearance and comfort of your furniture for longer.