Returns, Cancellations & Refunds

If you purchase a standard product online or by telephone and it has not been made to your specifications or clearly personalised, you may normally cancel within 14 days after the day it is delivered. Please contact us at shop@solaas.co.uk and include your order number.

Because sofas are large items, contact us before attempting a return. We will explain the available collection or return arrangements and any direct return cost for which you are responsible. Returned furniture should be kept in good condition and handled only as much as reasonably necessary to inspect it.

The change-of-mind cancellation right does not normally apply to products made to your specifications or clearly personalised. This can include an individually agreed size, layout, fabric, colour or other non-standard specification. We will ask you to check and approve the full order details before production begins.

Please review the collection, configuration, dimensions, orientation, fabric, colour and delivery information carefully. Contact us immediately if anything needs to be changed. Once production has begun, changes or cancellation may not be possible.

Deposits and advance payments will be handled in line with this policy, the agreed order terms and your statutory consumer rights.

Your legal rights are not affected. If your sofa is faulty, damaged, not as described or does not match the approved specification, contact us as soon as possible. Send your order number, a description of the issue and clear photographs so we can investigate and arrange the appropriate remedy, which may include repair, replacement, refund or another solution required by law.

Approved refunds are normally returned to the original payment method. Where an order was paid using a deposit and a later balance, or by more than one payment method, we will confirm how each refundable amount will be returned.

For eligible change-of-mind cancellations, we process refunds within the period required by UK law after the goods are returned or the relevant evidence is received. Standard outbound delivery is refunded where legally required; additional delivery upgrades may not be fully refundable.

We do not operate an automatic exchange service for large furniture. If you would prefer another standard product and your cancellation right applies, contact us. We can explain the return arrangements and help you place a new order. Personalised products cannot normally be exchanged because of a change of preference after production begins.