Delivery Information

A sofa is not an ordinary parcel. We plan delivery around the size of your order, your postcode and the access to your property. The available service, delivery charge and current estimated lead time will be shown during ordering or confirmed with you before your order is accepted.

SOLAAS delivers to customers across the United Kingdom. Some remote postcodes—including parts of the Scottish Highlands and islands, Northern Ireland and offshore locations—may require a separate delivery quotation or a longer lead time. Contact us with your postcode if you would like us to check availability before ordering.

Current lead times are shown on the relevant product page and confirmed in your order confirmation. Made-to-order and personalised sofas may take longer than products already available for dispatch. We will keep you informed if the estimated timing changes and contact you when the order is ready to schedule.

Any delivery charge or postcode supplement will be shown during checkout or confirmed in writing before your order is accepted. You will never be committed to an undisclosed delivery charge.

Measure the intended position and every part of the route into your home. Check the narrowest door, hallway, staircase, landing, lift, gate and tight turn. Remember to allow room for packaging and safe handling. If you are uncertain, contact us with your measurements before ordering.

If nobody is available, the access information supplied was inaccurate, the route is unsafe or the furniture cannot fit through the measured access, reasonable storage, return and redelivery costs may apply. We will explain any charge before arranging another delivery. This does not affect your rights where SOLAAS or the delivery provider is responsible for the problem.